Heritage Monona

THIS REVIEW IS BASED SOLELY ON the TOUR/Read reality of living here in reviews below. Joe did a marvelous job of introducing us to not only the financial and caregiving realities of Heritage Assisted Living but also to the lovely philosophy of communities and vast array of activities. The people we met were lively and friendly and said they appreciated living there. This is a review based on a tour not actually living there yet AND Joe does not work at this site anymore. Food is not anything like the photos on website. It is more basic and repetitive. It would be nice if fresh fruit were available to residents between meals.

I had previously visited the Heritage in 10 o’clock Middleton Wisconsin. I was very impressed with that. The professionalism of Kate and the explanation of The units she showed me both very educational and informative as she also stated some of the amenities that went on at Heritage in Monona Grove. unfortunately, they did not have it this time the enhanced assisted living. I needed it in the form of a one bedroom apartment. We agreed that the studio would work for now and she put me on a list to have the option of switching To the one bedroom unit I’m looking for when it becomes available. I am impressed by the whole philosophy of the Heritage senior care philosophy.

When you tour Heritage they tell you a lot of nice things that don't happen. Once we put my mother in there everything changed. I had to find someone to clean her room and empty her trash cans. You can always go to the dining room and find several staff on their phones. Things are a little better now that I let them know that they were going to do the things they promise.

In all honesty, I would give this facility negative stars if I was able. My grandmother sadly had to live in misery for three weeks here before she passed away. Of all the staff, I would say there were maybe TWO that genuinely took their jobs seriously, and we really appreciated that. As for the few other staff, who sat around on their phones, knowing my grandmother was paralyzed (other than very little strength from one hand), and could not feed herself (one of these times I walked into myself) I'll choose to bite my tongue with what I'd really like to say! My family and I spent each and every day at this facility, it also seemed that the more we visited, the less we saw staff checking in unless we hit the call button. The same button they put in my grandmothers paralyzed hand when we requested for weeks she have a necklace that was easier for her to push with her barely mobile hand. That necklace never came despite talking to the "director" Marilyn, several times about it. You sadly can't trust that any medication will be passed out when it is supposed to, and good luck trying to find a med passer. They do not take that seriously unless, you're making your own notes and consistently bringing it up. My grandmother sadly passed with none of her medication, thanks to the neglectful med passers and lack of communication amongst neglectful staff. I would like to go on but, this review would get too lengthy. What I would like to end with are the final words I heard out of Marilyn's mouth the day my grandmother passed away and we were walking out of her empty room. "So very sad but, the disease was going to take her anyways". I would NEVER send my worst enemy to this facility, even on a good day! Please think twice when sending those you LOVE here.