Hammond Glen

My mother has been living at Hammond Glen for almost three years now and I could not be happier with this community. Yes, they have a lot of different activities so there is “something for everyone”. Yes, they provide a range of dining options to suite a range of tastes. Yes, they provide transportation and other services that make the lives of their residents more convenient. But all of that is just entry into the game. The reason that I am so happy with Hammond Glen is because of the staff. Almost to a person, they know and care deeply about their residents. It begins with Bruce Johnson, the Executive Director. He sets the tone and carries the weight. As someone who spent her career in management positions of large corporations, I understand the tightrope he needs to walk daily. He needs to stay within spending guidelines yet provide infrastructure and living support to his community. This is not easy. If he had unlimited resources, Hammond Glen would be like the Ritz Carlton and no one could afford to live there. Bruce is laser focused on his residents and does his best to balance needs and resources. He and Ebony, the Development Director, seem to know every resident by sight as well as a good many of their family members. They see them as human beings and treat them with respect and dignity (even though many can be tough customers!). My highest praise, though, goes to Paulette, Christine and the staff of the assisted living floor, Haven. My Mom needed to move there a year ago due to medical issues. I can’t begin to tell you the peace of mind I have knowing Mom is under their care. They go above and beyond to advocate for the well-being of their residents and respond to whatever requests Mom has or questions I might have. You cannot mandate or even teach this level of caring. You have it or you don’t, and Paulette and her team have it. I know my Mom is in good hands. I cannot recommend them highly enough. Whether you (or a parent) are fully independent and are looking for an engaging environment in which to live, or need the support of assisted living, Hammond Glen is an outstanding option.

This community is very close to lots of shopping but tucked away from the main street. They have everything you need a movie theater, malt shop, salon, outdoor areas, gym, a personal care floor and very classy dining. Last time I visited, the building was going through a cosmetic remodel and the few rooms I saw were very stylish. There are so many friendly neighbors and everyone is treated like family.

My mother has been a resident at Hammond Glen for several years and has been very pleased with her experience there. She and I greatly enjoy both her fellow residents and the staff in all departments. Particularly the front desk and dining room staff are very friendly, courteous and accommodating. Maintenance requests are responded to promptly. Management is responsive and organized. Activities are well coordinated and diverse. Transportation is reliable and comprehensive. We believe that she is in a very secure environment. She very much likes her unit. Overall we are very pleased with having chosen Hammond Glen. Also of note is that 2 of Mom's granddaughters stayed in the guest suite for 3 days when visiting from out of town and loved being able to be so near. They were highly satisfied with the accommodations and service that they received.

My mom was here for over 16 years. She was supposed to move to the northeast with me when she needed more help. We discussed it further as her health declined. It was too obvious that she need her Hammond Glen family as much she needed us. So we made it work. The staff are very dedicated and interact to the residents as respected adult family members. Occasionaly some residents are challenging and can be difficult. I have watched them deal with them professionally with the utmost dignity and respect at all time. I miss my mom, but I know I always have a family at Hammond Glen.