Empress Senior Living

The care staff are not properly trained, park residents in front of elevator and leave them there to fend for themselves. When residents push their pendants for help, the care staff clear the call but don’t help the resident. There are long call times when requesting help. Leisure Care as a corporation only cares about filling the building with residents they have no intention of caring for them. They make promises but don’t believe it. They get negative reviews removed. It’s a shame the public is unaware of the neglect going on at Empress. Beyond scary. Very glad I moved my loved one. Don’t be fooled by the facade of a decent looking building. The care staff could “care” less about your family. You have the right to read their state inspection reports. Be an informed consumer if you are really looking for the best care of your loved one, look elsewhere. Not worth what they charge. Dollars over dignity.

I am sorry that Monica and Jennifer didn't have a good experience at Empress. We have had 2 family members at Empress and, despite challenges that impact all senior living facilities, I can say unequivocally that the patience, attentiveness, and caring of staff members and care providers is first rate. They have also been responsive to concerns of families of Empress residents and have afforded a level of comfort to my family in knowing that our loved ones will get good care--even when we can't be present.

My mother lived at The Empress Memory Care from September 2023 until her passing in May 2024. Within the first two weeks, her jewelry began disappearing, including a ruby ring she had worn daily for over ten years and never removed. Management offered no help or accountability, even suggesting she might have misplaced or traded items, which was not true. Over the next several months, more belongings, including two coats, cashmere sweaters, and all her earrings went missing. During a later meeting with other residents’ families, one man shared that his wife was terrified because staff were going through her things while she slept. This confirmed our fears. We paid roughly $20,000 to get her in this facility. We hoped it would be safe, compassionate care, but instead endured a deeply traumatic experience. I would never recommend this facility to anyone seeking trustworthy memory care for their loved one. Believe the bad reviews!

Empress Senior Living is a truly special community that encourages residents to branch out and live a fulfilling lifestyle. After experiencing a fall and realizing it was time for assisted living, I explored several options but knew Empress was the perfect fit from the moment I walked in. The community is small, well-designed, and easy to navigate, making it feel like home rather than overwhelming. The amenities are fantastic: a lending library, a cozy movie theater, excellent transportation services, and more. But what truly sets Empress apart is the staff. They are kind, patient, and always willing to go the extra mile to personalize care for each resident. Beyond the fantastic support, the activities here are so much fun! I've been playing mini golf and bingo with my fellow residents, and it has been an absolute blast. There is always something to do, and everyone is included. If you want a warm, welcoming, and engaging senior living community, I highly recommend Empress!