Empress Senior Living

Empress Senior Living is a beautiful, boutique-style community in Laurelhurst that feels more like an upscale hotel than a traditional senior living community—while still being very reasonably priced. The location is outstanding, with a Metropolitan Market across the street and some of Seattle’s best parks and walking trails nearby. The food is excellent as well—especially the breakfast burritos. The staff is consistently friendly and welcoming, and there is always something engaging happening for residents. I’ve been especially impressed with the Health and Wellness Director, Heather. She has a strong pulse on the building and a deep understanding of each resident’s individual needs. I’ve seen firsthand the care and intention Heather and her team put into ensuring that care is personalized, thoughtful, and well-coordinated. She does an exceptional job guiding her care team and working closely with outside partners to make sure residents who need specialized support receive it. Just as importantly, she communicates clearly and compassionately with families. Empress is a special community, and it truly shows in the quality of care and attention given every day.

I couldn't ask for a better community for my loved one! Empress Senior Living is more than just a senior living facility - it's a family. The staff are warm, caring, and truly dedicated to providing exceptional care. The activities and events are engaging and fun, and my loved one is always looking forward to the next outing or gathering. It's clear that the team at Empress Senior Living genuinely cares about the residents' well-being and happiness. I highly recommend Empress Senior Living to anyone looking for a supportive and loving community for their family member. 5 stars isn't enough!

I am sorry that Monica and Jennifer didn't have a good experience at Empress. We have had 2 family members at Empress and, despite challenges that impact all senior living facilities, I can say unequivocally that the patience, attentiveness, and caring of staff members and care providers is first rate. They have also been responsive to concerns of families of Empress residents and have afforded a level of comfort to my family in knowing that our loved ones will get good care--even when we can't be present.

The care staff are not properly trained, park residents in front of elevator and leave them there to fend for themselves. When residents push their pendants for help, the care staff clear the call but don’t help the resident. There are long call times when requesting help. Leisure Care as a corporation only cares about filling the building with residents they have no intention of caring for them. They make promises but don’t believe it. They get negative reviews removed. It’s a shame the public is unaware of the neglect going on at Empress. Beyond scary. Very glad I moved my loved one. Don’t be fooled by the facade of a decent looking building. The care staff could “care” less about your family. You have the right to read their state inspection reports. Be an informed consumer if you are really looking for the best care of your loved one, look elsewhere. Not worth what they charge. Dollars over dignity.