Eagle Springs Memory Care

WARNING WARNING WARNING!!!! DO NOT PUT YOUR LOVED ONES HERE! We contacted the police and the police contacted the state Adult Protective Services. My father in law was left put in the hot sun for hours, his internal body temp when he was rushed to the hospital was over 105 degrees. He had a large stroke and is on a ventilator until the could bring his core temp down and was in ICU for several days. When I called down the extremely rude and inflammatory manager said it was his fault and only his fault because he wanted to have a nap outside when it was 108 degrees. When he was brought back the nurse told him to pull his feet up or he would drag them under the chair and kept snapping at him. They took him into his room and would not let us see what was happening, we seen them walking out with a camera. The clearly took photos of an 82 year old man naked without our permission, the abuse is sickening. To the male nurse who snapped at him and took his cloths off, you and I will be talking in person. To the female staff thar couldn't say a single word to us or apologize for leaving an 81 year old man outside for hours, this is far from over. Shame on you for this, he can no longer speak from the effects of the stroke. You're about to be famous.

I feel so fortunate to have my Mom at Eagle Springs. They provide the services to keep my mom as happy and healthy as possible. They have activities to keep the residents engaged socially and having some fun. They are very aware of what the residents are doing and what their needs are. They call me if there is a change, an issue, or something I need to know about. They respond quickly when I have a question or need to communicate something to them. They are kind to the residents. I trust them.

Eagle Springs provides a safe, comfortable, warm, and caring environment for my grandfather, who is unable to live independently due to the severity of his dementia. I was very apprehensive about placing him in memory care at first, but the great staff at Eagle Springs have taken consistently great care of him, and helped to make it a positive experience.

This was the second memory care placement for my husband - the first did not work out. Despite this being a 65 miles drive they convinced me it was the right place for him. In fact one of our last meetings Glen asked why I placed him there. I told him: because you and Ruth kept badgering me for two months even after I said no. When I place him I warned them about certain skin problems he had but evidently they didn't listen. I also placed him on the day before the February snow hit so it was 10 days before I could get there to see him. I called every day and they said he was doing fine, sleeping well, eating ,etc. When I finally made it in I was told by Janet that he was not sleeping well of which I suggested getting melatonin which is what I used at home. I thought they would call the doctor but didn't. When I was able to get in 5 days later - the same problem with sleeping. A week later I checked my mail to find a bottle of trazadone - an antidepressant used for sleep. Come to find out I placed him on Wednesday, they contacted the doctor and started him on the on Monday. They never said a word to me in all our conversations. Had to fight with his doctor to get him off it onto melatonin. Did I say I HATE BEING LIED TO. The 4 months he was there was always a battle for good care. He lost 25 pounds while there but they did not seemed concerned. In fact, when I stopped by the VA to weigh him, then told them, they weighed him and he weighed almost 15 pounds more which they blamed the VA scales being wrong. But my home scales agreed with the VA. Despite numerous meetings with Glen, Anita, Ruth, even the social worker nothing seemed to ever change. They lock their room doors so they can't go in unless someone sees them trying to get in. I finally had them make a key for me to use leaving it at the front desk when I left. Even after filing complaints with Adult Protective Services things did not improve. Evidently they had about 8 complaints they were investigating besides mine. In the end concerning my husband they were cited for three violations. I think this could be a nice facility cause Glen and Anita are trying but until they get support for more help and competent care from their corporate office, I doubt things won't improve much. They have one RN for the facility who is often out doing assessments or meetings.