Courtyard Fountains

My mom is treated like family here. And actually so am I, every time I visit, every staff person greets me warmly by name. Running an Assisted Living facility can’t be very easy, not to mention hard on the heart, and while things aren’t always perfect, overall this place is absolutely top-notch. I’m a local social worker and a lifelong Gresham resident. I’ve had my ears open for many years about the pros and cons of different senior living centers, because I knew my parents’ day would come. I chose Courtyard Contains on purpose and have not regretted that decision the past 2 years. A local Home Health nurse who helped mom recently said she was AMAZED by how clean, non-stinky, and attractive the whole place was, and that she couldn’t believe when mom pressed her pendant and has a caregiver in her room in 96 seconds. She said there are places around here the residents wait 30, 45, 60 minutes waiting, sometimes in their own filth because what they needed was help to the bathroom. On average my mom waits maybe 2-3 minutes. 5 occasionally and 15+ almost never (and only around meal times when they’re scrambling). TWO caregivers came by on their day off to check on my mom when there were some new staff in training, and one sends her daily texts with uplifting memes and pics. When she gets teary, they kneel at her feet and hold her hand til she calms. The dining halls got a new chef out something recently, the food is fantastic, the menu explosive, a nice-restaurant level, not cafeteria slop. I’ll spare you the horror stories I’ve heard/collected about OTHER comparable facilities in town. Just bring your dear one here. They’ll be loved and tended to better than anywhere else.

I want to start with the positives. There are quite a few staff here that really do try to go above and beyond for the residents as well as the families. Also, the grounds, facilities, apartments, and dining room are ali gorgeous and well maintained. However, that only goes so far.. Our problems started pretty much the moment we signed on the dotted line and two words can best describe our experience; Unmanaged Expectations. We were promised the world and told we had absolutely nothing to worry about when it came to the safety and well being of my father, but then treated with a resounding attitude of "That's not my job". He was left alone to fend for himself, allowed leave the facilities unattended even when we explained that his mobility and mental state was compromised. We had to get him out of there as quickly as possible, and so we terminated his lease agreement. Of course there were fees associated with this, which some felt justifiable, but some of it felt as if they were padding the bill. Then came the recurring charges. Less than a few weeks later, an unknown charge appeared in his bank account for thousands of dollars. We had terminated his contract, and we paid the fees, but we found out that they had not in fact terminated his contract. Thankfully we got that resolved even though I personally never once recieved a return call from the billing department. Now, we have recieved a "past due" bill for thousands more. I have personally tried to reach someone in billing multiple times, but I have yet to hear anything back. So where does it end? To all future residents and their family, do your research. Ask any and all questions, and make sure you get an exact, black and white, crystal clear understanding of what you are signing. What to expect. Leave no doubt in your mind as to exactly how your loved one will be cared for each day, and to the best of your ability, make sure your loved ones understand too. Lastly, be vigilant of finances. It's far too easy to overlook charges and sometimes people's money can be taken for granted, lost in the paperwork, or worse, easily manipulated.

Mom is in AL here and I can't say enough about the excellent care she receives. The staff really cares about her and it shows in how happy my mom is living there. The director, Jessica, is down to earth and reachable, no matter what the situation. I love how communicative and transparent staff is when there are issues or concerns. They always do their best. Thank you!

Courtyard Fountains is such a welcoming and comfortable place. One of the things that makes it stand out is having a hospitality director which you don’t often see in communities. The whole community has such a friendly, warm vibe and it’s clear that everyone who lives or works here is treated with care.