CountryHouse Granite Bay

Country House of Granite Bay is truly a beautiful and caring community. The staff are warm, professional, and always welcoming, from the friendly receptionist to the attentive manager who goes above and beyond to help families. The grounds are spotless and peaceful, with a lovely creek, gardens, and outdoor seating that make it feel like home. My sister lives here, and I couldn’t be more grateful for the compassion she receives every day.

Making the decision to transition from assisted living to memory care is a gut wrenching experience. Marisa was so amazing and made it far easier. She spent untold hours holding my hand and guiding me through the process; even when it was talking through the pros/cons of another facility. Kim, Maria and literally ALL the staff are warm, kind and caring. They treat my mom like she is their family. Which is exactly what you want when you are looking for someone to entrust your loved one with. The turn around in my mom and her demeanor since moving to Country House almost 5 months ago is miraculous. They treat my mom with the dignity that she deserves despite having this terrible disease. This has translated into less angry outbursts and name calling which is a huge positive in my book.

My family and I toured the facility a couple of times over the last several months. I say a couple of times as we were in denial about needing to move my father to a facility. I must say, the experience from the tours, chatting with the Executive Director, Sales manager and various staff members we were greeted warmly. The most important greeting of all were the golden retrievers as my father had one growing up and seeing them brought back stories I was told as I grew up. We checked out a few places and did our due diligence on choosing Country House based on the interactions. When we had questions about appointments, medications, care or dietary concerns they were all handled appropriately. This has allowed my family and I to have a sigh of relief knowing he’s receiving the care and attention he deserves. Keep up the good work and please express my gratitude to everyone from the kitchen to cleaners and everyone in between.

As a family we have been involved with several memory care residences, many wonderful caregivers, and a few executive directors over the years. In my experience, the executive director sat in an office and was seen during holiday celebrations and milestones, or contract signing. The caregivers are always on our minds as they take care of our family member, and interact with family about the good and bad day to day. Over a period of time the caregivers become family, and I think they are the lifeblood of a facility. In one instance, I have seen a facility where the executive director is actually out in the residence interacting with residents, family, and staff on a regular basis. In my case the following occurred: I visited Country House in Granite Bay on 12/2024 and met with Marissa Payne and Kim Springer. We signed an agreement to have my mom transferred to this facility in the very near future. These two ladies were amazing and the decision was made easily for Mom to reside here. We moved Mom in on Christmas eve and there was demo furniture in her room when the movers arrived. Kim Springer immediately started moving the furniture out and down to a vacant room accommodating us to move in. Once mom was settled I called to thank Marissa and Kim for everything they did for us. Since I had Marissa's card and I knew she was the sales director, I assumed Kim was the director of this facility, which made perfect sense in my mind. I asked for the director when I called, I wanted to let Kim know how impressed we were. When a man answered and stated he was the director I was confused (didn't sign with him). I asked politely what Kim did there, he replied that she was the director of sales and marketing, confusing me. I explained that Kimberly presented to us with such care and ownership that there wasn't a doubt in my mind she should be in charge. A few weeks went by and Kim was promoted to Executive Director, a title which she earns on an hourly basis. My nickname for Kim is Madame Director, and if you know me, that's a title I would never randomly give out unless totally earned. If you need to house your elders in a memory care facility, please go see Kim Springer, The best "Madame Director" there ever was.