Cotter House Worthington

We feel fortunate to have found Cotter House for both of my parents. Their journey began when we realized they were not safe to stay at their home. We initially found another excellent place for them where they received top-tier care. But then dad fell and broke his hip, and mom had a stroke. After rehab, they were ineligible to return to their previous place. Because of their different needs, we thought they would need to be in separate facilities, but Cotter House made it possible for them to live in the same facility in two separate neighborhoods. Now they have their individual needs met and come together for activities and shared events. The staff is amazing! From the moment they arrived, Tammy, Gretchen, Donna, Casie, and many aides welcomed Mom and Dad with open arms. They receive genuine care, thoughtful attention, and lots of love from the staff. The PT and OT have also been a big plus for mom and dad. The therapists are compassionate and encouraging. And the food is fresh and delicious. Cotter House is top tier. We are so glad that my parents are at Cotter House. After visiting them, I feel relieved to know that when we say goodbye, they are in the best of hands, and I do not worry about the care they receive in their new home.

Moving both of my parents into memory care 8 months ago was one of the hardest decisions I have ever had to make. I cannot visit them as often as I would like but thank goodness for the staff at Cotter House. The love, care, and communication from all the staff has given me tremendous peace of mind. When we first moved them in, I was overwhelmed with worry and second guessing whether I was doing the right thing. Nurse Donna was such a gift during that time. She was understanding, comforting, and reassuring, and it was clear she had walked many families through these same heartbreaking struggles. Casie has been incredibly helpful in keeping me informed when something would make things easier or better for them. She even takes the extra step of finding examples on Amazon and sending them to me, which makes it simple for me to respond quickly. Gretchen has shown incredible care for my parents. She took the time to sit with my mom with a laptop to make sure she could attend an important court hearing over Zoom. She has also taken time to sit and have thoughtful, meaningful conversations with my mom regarding my dad and the many changes in mom’s life. Her willingness to listen and support my mom in processing those changes means a great deal to our family. Lisa discovered that my mom had been her partner’s elementary school teacher, which created such a special connection between them. Lisa once sent me a picture of my parents visiting together which was so reassuring as I was out of town. One time when I was visiting, we ran into Lisa in the hall and my mom immediately walked up and hugged her. Seeing that kind of genuine affection and trust between them eased my heart tremendously. I’m very grateful for the care and warmth Lisa shows my mom. My heart goes out to anyone whose loved one has dementia and facing many difficult decisions. Thank goodness someone had recommended Cotter House to me last year. I am able to sleep at night because I see how much the staff loves my parents and because I know they will call or text me right away and vice versa, whether it is a medical issue or dad could use a new pair of slippers.

My family and I are incredibly grateful for the exceptional care my mom receives there at the Cotter House. We can’t say enough about the amazing people who care for her — the staff embodies everything you would hope for in a care team: they are kind, loving, attentive, compassionate, empathetic, and thoughtful. Although we had always hoped my mom could remain in her own home, her journey with dementia has made that impossible. The Cotter House has become her new home — not just a place to live, but a community where she is engaged, supported, and genuinely cared for. The relationships she’s formed with both the residents and the staff have brought her joy and comfort, and for that, we are endlessly thankful. We feel truly blessed to know the extraordinary people who make The Cotter House such a special place, and we are thankful for the love and kindness they have shown to our mom. Cotter House- THANK YOU!!!

My family made the decision to move my husband into Kemper House during the pandemic. I have greatly appreciated the staff at Kemper House. Every person I interact with on the phone, window visits, and in-person visits, knows my husband and is able to tell stories about him. This says a lot to me, that even the kitchen and maintenance staff personally are involved enough with the residents to know him so well. I also love the daily involvement of Greg (co-owner). Kemper House has a family atmosphere, not a large corporation feel. I can tell the culture of the staff is positive and caring, which passes to the residents. Thank you to everyone at Kemper House Worthington for providing a safe and warm environment to all of the residents.