Commonwealth Senior Living at Grand Rapids

Our mother has been living at Commonwealth for a little over 6 months now and we really like it. She is comfortable, has an excellent room, and says that she really does like living there. The best part of it all is that I can feel the good vibes and love that are being bestowed onto the residents. The aides really care about what they are doing to help everyone that lives there....from small needs to larger needs. I truly appreciate that I can "really" not worry as much about my mom and her happiness. I know that Commonwealth has our best concerns in mind. Thank you ALL for that because this rodeo takes a village to wrangle and I need all the help that I can get.

I’m deeply upset and disappointed by the treatment my father received at Commonwealth 68th. He lived here for about 6 months, and after multiple issues, we decided to move him to a better home. As a family, we trusted Commonwealth to provide quality care for our dad, but unfortunately, our experience was far from what we expected. From the start, we noticed several red flags. There were many wonderful staff members, but over time, it became clear that the facility was wildly understaffed, did not adequately train employees to care for residents with memory impairments, and hired people who did not care. We frequently witnessed neglect, staff members spending significant time on their phones instead of engaging with residents, and my dad often being left in dirty clothes or an unclean room. We tried to raise our concerns, but communication with management was unhelpful. It felt as though our concerns were dismissed, and we were left to fend for ourselves. One of the hardest parts of this experience was that I could never leave my dad after a visit feeling confident he was going to be well taken care of. That is the worst possible feeling you can have for the man who took care of you his entire life. Dementia is incredibly hard on a family, and placing a loved one in memory care requires a huge amount of trust—trust that was broken here. My dad deserved so much better, and I hope my review helps prevent this from happening to someone else.

As a vendor who rounds in numerous facilities in the Grand rapids area, I always enjoy my visits at Commonwealth GR. It is very well kept, residents are happy and they truly have a staff that cares. They have an excellent management team that Includes Jennifer, Tracy, Vicky, Amy at the front desk, Jani, and Irene. Keep up the good work team!

We found that all the healthcare aids that worked with our mother were very sweet and gentle with her. They seem to truly care about her, which made us feel very comfortable. Deja’s quick thinking saved our mom’s life when she had her stroke. So many thanks to all the staff that cared for her!