Commonwealth Senior Living at Cedar Manor

I appreciate that CAL is close to my home, which allows me to visit my mother often. The facility feels safe and is kept clean, and the residents and their families help create a welcoming culture. The staff and activities team contribute positively to the environment and provide reassurance that residents are cared for. If I could change one thing, it would be to ensure consistent, well‑trained staff with adequate resources to meet residents’ needs. I would also note that food quality could be improved. Finally, I wish the medical team accepted Anthem BC/BS insurance, as we were recently informed that the affiliated physician will no longer accept it beginning in 2026.

This place is a nightmare! My father was only in there 2 weeks I got him out ASAP. We, my family stayed with my dad at night for three nights to make sure he was ok. He liked it here. He was able to get in wheelchair go to the window outside his room sleep on the sofa by the window, independence . As soon as we stopped staying the nightmare began… it didn’t matter what time or how many times a day I went by he was wet sitting in his urine. Pants and shirt soaked. At night he would get up to go to bathroom and fell so they started giving him meds. Instead of checking on him. If they had checked on him once during the night to take him to bathroom this would not have happened. Last straw was I went to see him at breakfast but he wasn’t in cafeteria. I went to his floor he wasn’t in his room so I asked the nurse at desk. She said, he’s in sunroom eating his breakfast he wasn’t able to go downstairs. To my shock he was barely coherent he’s plate was mush with liquid from coffee. His mouth full of food trying to eat I had to clean it out. I was so shocked I took him to his room and started immediately getting him out. Which I did ! He was there two weeks that should tell you something. Sarah was no help at all I reported the wet clothes everyday. And not one thing improved it got worse. I wouldn’t put my dog in that place.

I cannot say enough about the incredible leadership team at Cedar Manor. Sarah, Brooke, and Hannah went above and beyond for one of my patients when I could not reach her conservator after multiple attempts . Instead of letting her go without what she needed, they stepped in with compassion and initiative. They personally made sure she received the proper footwear—pulling together a beautiful pink and gray slip-on sneaker that not only fit her needs but brought her joy. To most, it may seem like a small detail. But in moments like these, it is dignity and comfort that matter most. What touched me deeply is that they didn’t wait for someone else to solve the problem. They acted swiftly, with heart, making sure my patient was cared for in the way she deserves. That’s the kind of leadership that makes Cedar Manor so special—not just management, but true advocates for those entrusted to their care. I am so grateful to Sarah, Brooke, and Hannah. Their empathy and dedication gave both my patient and me peace of mind. Cedar Manor is fortunate to have such leaders who understand that care is not just about medical needs, but about humanity, kindness, and respect.

For the second time, the staff in memory care did not inform us that my mother in law was sent to the emergency room. And no one…. absolutely no one has responded to our emails about this. Totally unacceptable and inexcusable. This nursing home is just like the others….. residents are just money to them. This place should be ashamed