Clearwater at The Arboretum

Not everything is perfect, but there are many positives. Most importantly, there are some fantastic caring staff members. Nurses such as Aisha, Annabel and Meseret go above and beyond to care for their patients at all times. There are many wonderful aides such as Lidia and Thanuja who also do whatever they can to help the residents. Ezli at the front desk is always very friendly and welcoming and kind to the residents. The dining room staff, chefs, and cleaning staff are also great. The dining room staff is always very kind and patient with the residents. The facility is clean, new and modern.

Choosing the right place for our mom was a big decision, but the team at Clearwater Assisted Living made it easy. Olivia was the first person we met when touring the facility, and she made a wonderful first impression with her kindness and welcoming nature. A special shoutout also goes to Boone, the restaurant manager, who is absolutely amazing. He goes above and beyond to make the dining room an inviting space and is always so personable and accommodating. It’s clear he is a great leader because the entire dining staff is genuinely helpful and happy. Olivia and Boone are a huge reason we chose Clearwater for our mom, and we couldn't be happier with our decision!

My sister had already toured several communities before this one, so we came in with pretty high standards (and a lot of fatigue, honestly). What struck us wasn't any one person; it was the entire team. Everyone we encountered, from the time we walked in, made us feel genuinely welcomed. Gina was our guide and was warm, knowledgeable, and passionate without ever feeling like she was selling us something. But she wasn't alone in that. While we were sitting together going over options, the chef came out and surprised us with a beautiful cheese board. It was completely unexpected and such a thoughtful touch. The apartments were beautiful and more spacious than we expected, and between the dining experience and the overall hospitality we felt throughout the visit, it was clear this team takes real pride in what they do. The memory support area was a highlight for me personally. Seeing residents actively engaged and participating in activities, not just sitting quietly, was so reassuring. The staff there clearly pour real energy into making life meaningful for the people in their care. We ultimately had to make a very difficult financial decision that took us in a different direction, but that says nothing about the quality of Clearwater. If budget weren't a factor, this would have been an easy choice. If you're searching for a place for someone you love, come here first. You'll leave with a very high bar for everywhere else.

My updated review from July 2026 follows: Our beloved elder family member moved into Clearwater at the Arboretum earlier this year which was a big transition for our entire family. Clearwater has also been in transition with several corporate changes, personnel turnovers, and organizational changes over the last year. While I would like to say these transitions have been completely seamless, they have instead, been very noticeable by residents. However, I believe Clearwater staff have managed each change to the best of their abilities. Many staff members are very dedicated and committed to helping the residents at Clearwater and deserve recognition. I would like to recognize those staff who have directly helped our family member in many positive ways: Olivia Browne, Boone Pilkington and the entire culinary team, Lydia, Meseret, Ezlie, Balla, and Robert Deal. Olivia was the first to help our family member through the transition of independent-living to a more simple and supportive assisted-living. Olivia was a huge support every step of the way, and months later, continues to assist and guide us with items such as insurance approvals, doctor visits, transportation, medication, billing, room accommodations, and general questions that could not be resolved using the expected channels. Also, Boone has been a tremendous support by making sure our family member receives the proper nutrition and elevated culinary experience. Under Boone's leadership, his team tries very hard to accommodate the special needs and requests of each resident with a good attitude and smile. Boone's knowledge and skills uniquely contribute and enhance the entire culinary and dining experience at Clearwater. He has been able to build and retain a wonderful team during this very tough post-Covid period where many workers left the food service industry entirely, or need extra training as beginners. Boone understands the demanding big picture of food service while also being watchful over little details. Many thanks to Olivia, Boone, and many others for your dedication, commitment, and desire to help the senior residents at Clearwater who need your assistance to live their best life. My review from March 2026 follows: At Clearwater, I first saw a beautiful new building and nothing else. After taking a tour and understanding their philosophy about assisted living, it became crystal-clear that "Clearwater at the Arboretum" is different because of their friendly staff and heartbeat living inside the building. All employees work together as a team to make the transition into assisted living feel like a happy, supportive and caring decision. Specifically, Olivia at the Austin Texas location has been extremely helpful from the first day I called Clearwater. She was available for a short-notice tour, explained all levels of care, floorplans, activities, and move-in process. She volunteered to go the extra mile in many ways by helping to coordinate important documents with doctors, family members, and other Clearwater staff. She worked hard to make sure all family questions were answered and all needs of our elder family member would be met with the appropriate level of services while living at Clearwater. In addition to Olivia's gracious assistance, all staff members have been very accommodating, welcoming, and attentive to the needs of our elder family member. Our family decision to use the services at Clearwater feels like the beginning of a trusted partnership for many years to come. Many thanks to Olivia, Krista, Janice, Norman, Boone, Jeanie, and all the other supportive staff members at Clearwater!