Ciel of Long Grove

The staff at Ciel Senior Living is so friendly, professional, and caring. They greet every resident by name, and when I visit my dad, they greet me too! Ciel is a warm and inviting community that works intentionally to keep residents connected. There is a full calendar of activities each day. They have specialty events that are engaging and fun like a luau dance, improv entertainment, Easter bunny visits, and mother day, Father’s Day brunch. The staff is very responsive to residents request for help. The courtyard is a beautiful outdoor space to walk and enjoy the garden.

My mom moved into Ciel Long Grove earlier this year after realizing she needed additional care. She loves living at Ciel and has made so many new friends! The care givers are really kind and caring to my mom. We have peace of mind knowing my mom is happy and well cared for. I highly recommend Ciel.

Please read whole review. Fabulous! Great staff. Wonderful rooms. Amazing chef. That was my thoughts a year an 1/2 ago. We have been here from the beginning and I've seen it all. Short on staff, the food has just become unacceptable. If you want to see the decline of Harbor Chase just look at my photos. The dishes are often filthy. There is an employee that left an entire section of memory care residents alone for EXTENDED periods of time and still works there! As a result of this a resident pulled the fire alarm to get attention. The staff is a revolving door. The bulk of the great staff quit. There are some employees that are great and then we seem to end up begging them to stay. I think we have been through 6 executive directors, countless care partners and 5 directors of memory care. When we first arrived I raved about the food, now it is frequently cold, the portions are cut in half and the bar is not a bar anymore, (they lost their liquor license). Happy hour for the residents consists of coke and diet coke. My family member has been hurt by improper chair transfers, had jewelry stolen and things broken in her room. Why don't we leave you ask. I may, but I am eternally hopeful that things will get better. I feel like I have to be watching all the time. We fight for these residents all the time. There is no assisted living that is perfect, but Harbor Chase in reality is not what they are selling you. They sell it like the Ritz Carlton, it is not.

I had to unexpectedly put my dad into an assisted living and Ciel was amazing! My dad struggled with the transition at first but the staff were so caring and made him feel comfortable. I highly recommend Ciel for yourself or a loved one! The place is very clean and the staff are very attentive. They communicate with the family and are very responsive to emails/calls. Highly recommend!!!