Cadence at Rancho Cucamonga

The only reason for the 1 star, is to acknowledge the handful of caregivers that treated my mother with care and kindness. My mother was at Cadence for just over a year. The care, food and cleanliness would vacillate dramatically from week to week. The "med techs" handed out the medication, but were not capable of handling anything more serious. Upon responding to my mother's complaint that she could not catch her breath, the "med tech" said her room was too warm and opened a window. The next morning I took her to the ER and she was admitted to the hospital for a week. Her room (as well as several others) had frequent ant infestations. If the ants showed up after maintenance went home for the evening, you were on your own to buy spray and eradicate them. It was also quite unfortunate that the dead ants were never cleaned up after being sprayed, even though the rooms were "cleaned weekly". It was like having a dead ant boneyard throughout the apartment. The actions were always "reactive" and never "proactive". When she moved in, we did not test the stove to confirm it would work and when I went to cook her dinner, we discovered that the stove was not connected. Money was wasted on the food that was purchased and it was too late for her to get anything from the kitchen. It took several days to get the stove connected. Her thermostat did not work for the last month she stayed there (as well as several other residents) and was still not fixed well over a month after she left. She moved out in the middle of November, 2025 and we are still waiting for a $2600+ refund. I cannot reach anyone at the corporate office. When I reach out to the person who handles to finances at Cadence, I am unable to get contact information for anyone at the Cogir USA corporate office. Save your money and frustration and look elsewhere. We could not afford to move her out sooner or we most certainly would have.

Choosing a memory care facility that provides the same love and attention you wish you could offer your loved ones is incredibly challenging. After exploring several options in the Rancho Cucamonga area, we found the perfect fit for our sister Katherine at Cadence Senior Living. The team of experienced staff, including Ann, Cheryl, Natalie, Leyla, Kayla, and many others, exceeded our expectations. Their expertise in caring for dementia patients is remarkable. Katherine faced several challenges due to her dementia, but the staff handled each situation with exceptional patience every step of the way. They are genuinely caring, patient, and loving toward her. The environment is crucial for dementia patients, and I believed it would be especially important for Katherine. Cadence Senior Living is beautiful, featuring bright, airy hallways adorned with colorful paintings and a lovely outdoor patio for memory care patients. There is plenty of music for Katherine to enjoy, along with numerous activities for the residents to participate in.

One of the things that stands out most about Cadence is the culture. The environment is built on compassion, respect, and teamwork. Every day, the staff works together to make sure our residents feel safe, valued, and at home. The residents are the heart of everything they do. Getting to know their stories, sharing conversations, and seeing the joy that small acts of kindness can bring is incredibly fulfilling. Cadence does a wonderful job of creating engaging activities and maintaining a warm, welcoming environment where residents can thrive. I would highly recommend Cadence Senior Living to anyone looking for a lovely home that values compassion, teamwork, and dedication to senior care. It’s a place that makes a meaningful difference in people’s lives every single day.

We recently started working with Cadence, and I have to say there are not many communities that truly feel like home. The building is clean, beautiful, and very well maintained. The staff are professional, knowledgeable, and clearly care about their residents. Very impressed!