Brookdale Westlake Hills

So far it’s my 2nd day here and i came for rehab after getting out of the hospital. I arrived on Saturday and the people here and nurses had been very nice to me and very helpful the only downside was the call button took a while for nurses to come and see whatever i needed them for but it hasn’t been that bad lately and the food werent that bad they just have lists of food and you get to choose what you want as the dietician put you on whatever type of foods you can eat but they tastes better than hospital food. I have no complaints about it so far so i will update if anything changes. UPDATE: It has been almost two weeks and OMG, I LOVE THIS PLACE!! The nurses and all the staffs here are super nice, they helped me with alot of things, both OT and PT staffs were awesome and they pushed me everyday with helping me get stronger slow and would not give up motivating me everyday with helping, the foods was really good, the medication staff was very attentive and on time and also fast when i asked for my pain medicine, whenever i needed something, and press the call light bell, like changing my brief, medicine, staff’s aid with transitions and need hoyer lift to get me out of bed to my wheelchair, it was always answered less than 5-10 mins at some time but mostly very sudden, I really wish I could stay here long time but they are very highly costly and does not accept my insurance, which make me unfortunately having to send me home without care or help and that makes me severely uncomfortable about that as this place makes me feel like home and safe, knowing i am in good hands. I will be hating to leave this place. Everyone do take great care of you here and care and treat everyone like family. I would love to give them a 5 stars but one is off because they can’t keep me here and sent me home without anyone to care for me which now it gonna make me end up back at hospital soon enough… *sighs*

HORRIBLE HORRIBLE HORRIBLE Experience at Brookdale Westlake Hills My family chose Brookdale Westlake Hills because they took excellent care of my grandfather six years ago. Sadly, the quality of care has gone downhill DRAMATICALLY. The staff now are unprofessional, inattentive, and clearly unhappy in their roles. Every time I’ve visited — and after hours of being there, observing staff behavior firsthand — I’ve consistently seen them sitting on their phones instead of caring for residents. This is not just a one-time occurrence; it is a pattern that reflects neglect and lack of interest in their responsibilities. When they do interact with residents, it’s often with a bad attitude, as though the residents are inconveniencing them. Family members and I have repeatedly asked for updates on our loved one, particularly from NURSE EVAN, and each time we were treated as if we were a nuisance. EVAN often responded with a dismissive tone, gave vague or minimal information, and acted visibly annoyed that we were even asking. At times, it felt like pulling teeth to get even the most basic updates about our loved one’s condition — which is unacceptable when someone’s health and dignity are at stake. This is heartbreaking to witness, especially when entrusting them with the care of someone you love. It is shocking and disappointing to see this level of neglect and indifference in a place that is supposed to provide care and compassion. If you value your loved one’s dignity and well-being, DO NOT send them here. They are NOT in good hands.

I WISH I could leave a 0 star review. The amount of neglect and medical malpractice this facility practices is ridiculous. My good friend was checked in for not even 6 hours and was left PURPLE f4om lack of oxygen after she had been screaming for help for hours. Other residents and technicians were screaming on behalf of her as well. When we finally got to her, she was unconscious with her body seizing. We were finally released after we had called the cops, surely because they knew they were going to be held accountable. My friend was one of tbe only people in the facility who was coherent and could actually speak up... who knows what they do to the other residents who can't speak up for themselves. I am disgusted.

Staff completely ignore residents and show no interest in providing basic care. They act like helping residents is an inconvenience and treat family members like pests. Communication is terrible. When you ask for updates, you get vague answers, dismissive attitudes, or outright rudeness. Nurse Evan and the CNA’s in particular are unprofessional, rude, and makes it feel like asking about your loved one is a burden. Except Wilfredo. Wilfredo is the best thing and staff member that place has going for them. It’s shocking that a facility in the healthcare industry operates this way. Residents are neglected, families are frustrated, and there’s no accountability. DO NOT TRUST THEM. Your family member will not be cared for properly, and you will be left stressed and ignored.