Brookdale West Ashley

Had I reviewed this place three months earlier I would have given it 5 stars but once it changed ownership the quality nose-dived and we chose not to return mom to this facility two falls under their watch. I moved my mother into Brookdale earlier this year after another memory care facility she had been living in closed due to neglect. At first, Brookdale was wonderful. The staff was caring, the facility was well run, and I finally felt like I had found a safe place for her. Then the facility was sold, rebranded as The Colonnade, and everything changed almost overnight. The new ownership terminated the Executive Director, the Director of Nursing, and several other key staff members. Families were never notified of these major leadership changes. While my mother was hospitalized and then in rehab after two falls, not once did anyone from The Colonnade contact me to check on her or discuss her return. When it came time for her discharge, the rehab facility repeatedly tried to contact The Colonnade to coordinate her care. No one returned their calls or emails. The rehab facility was so concerned by the lack of communication that they called me to warn me. I also reached out requesting someone contact me to discuss my mother's increased care needs. I never received a response. At that point, I gave notice and moved her elsewhere. When I went to clean out my mother's room—the room I had continued paying full price for over two months just to reserve it for her return—I was shocked. The room was filthy. There were dead sand crabs collected in plastic cups beside her bed and on her dresser, dirty adult diapers on the floor, bugs, dirt, and debris throughout the room. It was obvious housekeeping and maintenance had been neglected. Staff members even told me my mother was the fourth resident to move out that week. My experience left me believing that the new ownership prioritized cutting costs over maintaining the quality of care that families expect and residents deserve. It was heartbreaking to watch what had been a wonderful facility decline so quickly after the ownership change. If you are considering The Colonnade for a loved one, I strongly encourage you to ask detailed questions about staffing, leadership turnover, housekeeping, and communication with families before making your decision.

If I could give zero stars, I would Loved ones son daughter wife beware of this facility I have seen things with my own two eyes. This place is horrible. Staff on phones, housekeeping on phones no cleaning absolutely rooms were horrible. Bathrooms were horrible , staff horrible to clients when their shift change everyone leaves the floor. Client had fell hit their head. Nobody was around. then lied to the EMT.

My father just moved into Clarebridge, the Memory Care portion of Brookdale West Ashley. Melissa (Sales and Marketing), Michelle (Sales Assistant) and Wilson (Executive Director) were all wonderful and very inviting. The Caregivers all seemed compassionate and understanding of my father's need and transition. It took 5 years, but because of Melissa's diligence and follow up, we were able to get him there. Looking forward to a continued good experience!!!!

The support of the staff and their caring attitudes are so amazing! We are very happy with her choice to call Brookdale West Ashley home!