Brookdale Olney

I wanted to thank you for the wonderful experience. My great-aunt lives in your community, and every time I visit, there are always fun activities taking place. I've also had lunch with her several times, and the food has always been excellent. It isn't time for my mother to move into a senior living community, but because she's getting older, I wanted to start planning ahead. I also wanted to explore your community as a recommendation for other elderly relatives, especially since we already have a family member living there. I especially wanted to recognize Jessie. I was pleasantly surprised that she was never pushy and instead was incredibly informative, compassionate, and professional. She took the time to answer all of my family's questions, paid close attention to every detail, and made sure we had all the information we needed before making any future decisions. That level of care and customer service was truly a blessing and gave me a great deal of confidence in your community. When the time comes for me to make a decision for my mother, I will have complete confidence in Jessie and her team, knowing my mother will be in great hands. LK

If you are considering CIEL Senior Living of Olney for your loved one, please do your research and visit more than once before making a decision. Point blank: if you truly love and care about your loved one, I would not recommend placing them here. CIEL took over this facility in April 2026, and since then there have been serious concerns regarding the condition of the building, staffing, activities, food, and overall resident experience. There have been multiple power outages, elevators being out of service for extended periods, significant AC issues, and approximately a week without hot water. Residents have repeatedly complained about being hot in their rooms. There are also ongoing concerns about pests, including roaches and spiders. There are visible urine stains throughout parts of the building, and the smell on some floors can be extremely unpleasant. Families have repeatedly raised concerns with management and been given assurances that problems would be addressed, only to return and find that little has changed. There seems to be a significant disconnect between what families are told and what they actually experience. Staffing is another major concern. Many experienced employees left after CIEL took over, and turnover has continued. Staff hours have also been reduced for budget reasons. The facility can become extremely stretched when it comes to having enough staff available to adequately assist residents. There is currently no Executive Director in place, and much of the management is being handled remotely by individuals based out of state who are only physically present approximately every other week. Much of the communication happens through email, and there can be a lack of clarity about who is actually responsible for resolving problems. Activities have declined significantly since the transition from Brookdale. There used to be regular singers, musicians, fitness professionals, and other performers providing stimulation and entertainment. Now, residents can frequently be found in their rooms, sitting in front of the TV, or outside of the facility because there simply aren't enough meaningful activities available. Food variety has also been disappointing. Meals frequently consist of fish fillets, pasta, or pork, with mashed potatoes appearing occasionally. For what families are paying for senior living, I would expect much more variety and quality. The biggest issue is the difference between the polished image presented to prospective families and the reality after residents move in. Families deserve to know what their loved ones will actually experience day to day, not just what they see during a tour. Please do your homework before choosing this facility. Talk to current residents and families. Ask about staffing, maintenance, activities, food, and how complaints are handled. There are other options, and I strongly recommend exploring them before making this decision. Senior living should provide safety, dignity, engagement, and quality of life. Based on what I have seen, I would choose another facility for my loved one.

Since the new leadership team came on board, Ciel Senior Living in Olney has taken on a renewed energy and welcoming atmosphere. It's clear that Jessica Smith has been an important part of that positive transformation. The community feels refreshed, engaged, and genuinely focused on creating an exceptional experience for residents and their families. If you are looking for a senior living option for your loved one please come see Jessica. She truly puts older adults and their families first. She takes the time to understand each person's unique situation and provides thoughtful guidance with compassion, patience, and professionalism. Navigating senior living options can feel overwhelming, but Jessica has a way of making the process much less stressful by educating families and helping them make informed decisions. Great Community and Great People!

While this facility was run by Brookdale, it was a lovely place with caring staff. Unfortunately, it was taken over by a different management company, Ciel, and it has been an absolute nightmare since the transition. Staff are uninterested, uninvolved, and unhelpful. We decided to move my father to a place closer to where I live, and staff have actively impaired the transition by stonewalling and refusing to complete the necessary paperwork. They only care about the money residents provide, not their happiness. Avoid at all costs.