Brookdale Falling Creek

8/1/25 This review is more about management and the contract structure of this local facility The investigation is still ongoing Emily is the Executive Director Haley is in Sales Angela is finance Issue my mother is there in Hickory and was there on 6/6/25 However Haley sent contracts that started in May of 2025 and not sure why we didn’t even get a key or move into the apartment until 6/4 at earliest So my opinion billing should have started 6/1/25 or even after no staff was caring for my mother etc, Today 8/1/25 We got a bill that charged the large room price and we are in a smaller room a difference of $200 each month They want us to enroll into automatically paying etc, when we brought this to their attention to do something to correct it they hide behind the “contract “ which is very confusing and never went over it face to face Anyway,,, if I called the cooperate office in Brentwood Tn and opened a investigation Plus’s review on BBB but they are not a member But state law requires them to be supervised by NCDHHS, I know the workers there do great job but,,, I have videos and photos of things there that mgt can control They need to do what is right and stand by the pricing they gave in emails fix the contract so it’s clear and not confusing to all It’s not clear to new folks doing this But I see them as crooks and shady people lining their pockets or getting credit for full bed/apartments,, It’s expensive and we should only be charged for what we are using *They know what they are doing And can fix it simply Ball is in their court hopefully they do what is right

Any Assisted Living Facility decision is a difficult one for a family! We researched and interviewed multiple facilities for my Mother. Obviously the level of care was the first consideration with the cost being a close second, due to the fact we have to be realistic of what we could and couldn’t afford. Brookdale Falling Creek was our decision, and it was the right decision. The Staff, and the people that make up the Staff here, are absolutely outstanding! They genuinely care about my Mother and try to make her life better! It is obvious to us that this is the case by my Mother’s statements and the way she is treated! In addition, there is No inexpensive or cost effective solution, to this issue of Assisted Living, because it is simply a “necessary evil” and one that we all eventually have to face! The Staff of Brookdale Falling Creek has made the transition for us, and our family, a much better situation than we ever expected and is a testament to those people that make up the staff and their internal administration at Brookdale Falling Creek! We would highly recommend Brookdale Falling Creek to anyone attempting to make an Assisted Living decision for their family member!

Brookdale Falling Creek is an answer to prayer. Not only does Brookdale provide our loved one with the things she needs, they also go above and beyond to ensure she is thriving in her new home. They see her as a person and their kindness conveys that she is a valued member of their community; her strengths and gifts are recognized and encouraged. Our family would like to say a heartfelt THANK YOU -- you make a difference every day and we appreciate you!

I've worked with the staff at Brookdale on a professional level for several years now. This year we took that to a personal level. When it came time to find a new place for Miss Daisy, Brookdale not only made sense, but was the best fit. She gets the care she needs and at a price that works for us.