Brookdale Eddy Pond West

I have lived at EddyPond East for 3 1/2 years currently and I would extremely recommend this facility to anyone looking for themselves or their loved ones. The staff treats you like family and often goes above and beyond. EddyPond East has an above average longevity rate for staff members. Residents are one big family and as such help transition the move to assisted living very easily and painlessly. Amy, the activity director, and Denise, our bus driver doubling as an activity assistant provides excellent programs, crafts, games, learning opportunities, exercise, and camaraderie. Cole, the maintenance manager, is very efficient at keeping the building up to code in a timely manner, always with a smile. Beth at the front desk is probably the most personable person you’ll meet, going out of her way to help residents with any questions they may have. Kate, the dunking manager, does her best to listen to residents and provide meals that they enjoy. The nursing staff and CNAs are right on the ball. They really take care of our needs. Sarah, the executive director, has the best eyelashes you’ll ever see. She sees everything and runs a great facility.

When my aunt suffered a stroke, she was no longer able to return to the home where she had lived independently and thrived. My family suddenly found ourselves navigating unfamiliar territory and needing to secure appropriate care for her quickly. We toured several facilities, but the moment we visited Eddy Pond East, we knew it was the right place for her. From our first meeting with Lindy and through every subsequent interaction with the staff, it was clear that the entire team was committed to making this transition as smooth as possible—for my aunt and for our family. We utilized financing programs through Elderlife Financial, which allowed us time to prepare her home for the market, as well as the Aid & Attendance group, who guided us through the VA application process. Their support transformed what felt like an overwhelming undertaking into something manageable and straightforward. The kindness, compassion, and professionalism shown by every member of the Eddy Pond East team during such a difficult period left a lasting impression on us. Eight months later, the level of care, communication, and genuine concern for my aunt’s well‑being has remained consistently exceptional. The Health & Wellness team, in particular, demonstrates remarkable dedication, and even my brief interactions with the dining staff have shown how thoughtfully they engage with residents. Like many families, we initially questioned whether we had made the right decision. Time and again, the staff has reassured us through their actions that we absolutely did. I am deeply grateful for the care they provide. Knowing that my aunt is safe, supported, and truly cared for brings us a sense of relief we never imagined possible.

Brookdale Eddy Pond East went truly above and beyond for my loved one during her time there. From the very beginning, the compassion, professionalism, and expertise shown by Executive Director Sarah and her entire team was evident. They treated my loved one with dignity, kindness, and genuine care, making her feel safe, respected, and truly at home. I highly recommend this community to any family looking for an assisted living facility that truly puts their residents and families first.

I love it here. I like this place because it feels like home. You can talk to people like the Activities Director and management. I am sometimes sensitive but I can talk to them when I am upset and they listen and help fix the problem. There is always something fun to do. I do really love it here.