Brookdale Arrowhead Ranch

Our mother has been a resident of Brookdale Arrowhead Ranch for the last six and a half years. Our family is extremely happy with the level of care and assistance she has received from her caregivers during this time. The entire staff is very caring, polite and respectful to our mother and our family. The health and wellness care she receives has always been outstanding as they keep us informed about our mother’s health and are quick to respond to any of our medical concerns. Her newest health coordinators, Akemi and Lawrence, continue to provide the quality of attention we are accustomed to. Her med-techs Bahra and Resty always go out of their way to keep us informed about any personal needs or changes in mom’s wellness. Kim, Bookdale’s program coordinator, always personally encourages mom to participate in the various activities Brookdale provides. Her caregivers always greet her with warm smile, are attentive to her personal needs and provide a clean and safe environment for her. It is reassuring to our family that the administration and staff at Brookdale are providing for the needs and welfare of our mother on a daily basis!

I know my mom is in a safe and caring facility. I have been impressed at their transparency and help with everything. I love the monthly check ins with the health and wellness director, and the med techs concerns and help with my mom. All the admin are responsive and understanding. The facility is clean and everything is well maintained. Brookdale has been a great choice for our family.

This isn’t senior living. it’s suffering. My grandmother’s 2nd-degree burns prove it That wasn’t a typo. And yes, you read it right. My grandmother was handed “soup” so hot it left her with second-degree burns through her jeans. Common serving temperature for soup is around 160 degrees, hot enough to cause instant injury. And yet, in a building full of seniors who often need assistance, Brookdale thought it was fine to serve it unmonitored and unchecked. The cruelty didn’t stop at the spill. They left her sitting in those burning jeans, never acknowledging her agony, never calling us, never even filing an incident report. For more than 16 hours, her blisters and swelling worsened while staff passed the blame instead of wrapping her wounds or getting her help. And when the ambulance finally showed up? That was only because we arrived and demanded it. The paramedics took one look and said it themselves: these burns were so severe she needed the burn unit. Now, for almost two weeks, she’s been forced to endure painful scrubbing and cleaning of her wounds, all because of Brookdale’s negligence and inaction. Sadly, this isn’t an isolated incident. So before you consider sending your beloved family member here, ask yourself: Am I willing to ignore these red flags? Food served at scalding, unsafe temperatures No immediate care or family notification after serious injuries Basic dignity and personal care neglected Leadership instability and no accountability Families deserve more than glossy brochures and staged photos. My grandmother’s burns, and the suffering that followed, are the truth of Brookdale Senior Living. If corporate won’t act, then families like mine will keep telling the truth until someone listens.

To be completely transparent, there isn’t enough space here to express how I truly feel, but I’ll try to summon it up the best way I can. Dora, the Executive Director has been more than amazing and accommodating to my Mother. The team that she has built is exceptional. The director of Nursing is very knowledgeable and with her background in dialysis care among other achievements, is what makes the continuity of care A1. Lawrence and the care staff rock it like no other. Thank you for all you do!