Briarfield Manor

My mom has been here for a month inpatient for rehab after a fall and everything I’ve seen had been amazing from Briarfield Manor! They have the best physical therapy program that was recommended by my MIL who just retired from the healthcare field. My mom feels heard and every time she needs assistance someone is answering her call in a timely manner. She’s met the owner multiple times and she knows my mom by name, she also got to meet the chef and loves the food (and also says they feed her too much). They also make sure my mom isn’t in her room all day and makes it a point to take her to a daily event like yesterday there was a dj and she was so excited to go to a “concert” and she also got a haircut at the salon. My mom and I even learned about the nurses taking care of her and how a whole family works here together (wife, husband, sister, mom) taking care of people. I was so nervous making the decision of where to put my mom when she needed to stay in a nursing home, & the other reviews made me even more nervous but I can say from first hand experience that this place is great! A huge weight has been lifted off my shoulder knowing she’s well taken care of.

If i could give -0 stars i would. From day 1 the staff with held life saving medicine from my loved one including their insulin (they are type 1 diabetic). They would leave my loved one in their own urine soaked brief for hours before aggressively changing them while complaining about it. Majority of the staff (minus a handful that actually cared about the people there) didn't have a care in the world for the well being of their patients. The Director Kristen and Social Worker Kevin made the decision to call the police and have myself and my family banned from the facility for giving my loved one insulin that they desperately needed after alerting the staff several times of their condition. The Charge nurse Marybeth was horrible and encouraged her nurses to treat my loved one like trash. Physical therapy was at 5am with the patients just sitting in their wheelchairs lined up along the walls on both sides in the rehab room. Food was disgusting and small portion sizes. Several times i had to stay the night with my loved one just so the night staff would stop giving my loved one medicine that wasn't even theirs, instead of the medication that was meant for them. If my loved one tried to stand up on their own the staff would berate them and force them back into their chair or bed. I wouldn't trust the staff with my goldfish let alone another loved one. DO NOT send your loved one here unless you genuinely don't care about their safety/well being.

Staff are ignorant! They walk around with attitudes, don’t fill water in oxygen tank, don’t give my mom her meds on time and she is in chronic pain due to a cancerous tumor on her lungs, they don’t clean her room properly. There is no HIPPA Privacy, she fell out of bed they threw her back in it when she tried to get up from being thrown down so hard they pushed her back down. I asked the one nurse why she had to have an attitude she got all bent of shape then would not give my mom her meds again. DO NOT PUT YOUR LOVED ONE HERE!!!

Absolute worst place ever . My mother was there for rehab. She fell twice and had 2 UTI's in 2 months. FOOD disgusting. She went downhill so fast after being there. Every time I called to speak to Kevin, the first words out of his mouth were she has this many days left that medicare will pay for. They threw away her teeth , because she took them out to eat and left them on the tray. Apparently takes to long to check a tray . Would not let my worst enemy stay here