Braemar Living at Medford

My Mom and her fiance moved in last September 2024 from the time they moved in their room has been horrible. Nothing was done for the moment they moved in in their room. I had to fight to get the bathroom tub fixed that water was piling up in it, and they both kept falling in and out of the tub. This went on for months before something was done. The rug in their bedroom is full of fecal matter and urine from other people that were in there before them.They can’t even walk on the carpet with their bare feet. It is disgusting. The refrigerator was never cleaned out they had to fight to get a new microwave and ended up paying for the one they have now in their room. The sink that they have has white stuff all over the faucets. I am beyond myself with anger, hurt, and exhaustion for my mom and her fiancé. They don’t deserve this. They pay $3000 a month for that bedroom that they are in 90% of the time Tracy the manager there won’t even come out so I can see what she looks like or have the decency to talk to me and my family about what’s going on there. She won’t even talk on the phone. That’s Totally Unacceptable. The Case Manager Taylor is amazing. Absolutely amazing. We love her. She does everything she’s supposed to do and beyond Jean is amazing as well. She did everything she had to do to get them in their comfortably and the right way. I am going to be forced to go to the State and report this issue. If nothing is done quickly ASAP I have been kind patient and very understanding about this matter. We are talking one year later exactly September 2024 actually it’s more than a year its October 1st now of 2025. I would not recommend this place to anyone. There are rats outside the building that people have sat down and felt the tale of a rat go around their foot. There are loads of bees in the back of the building, where people sit and nothing is being done about that either. There was a sheet on the bed that my mom never took off because she put a mattress cover over it. The other day she took it off for the first time and fecal matter was on it and it wasn’t her or her Fiance’s. Needless to say how Upset she was as her Fiance and I am for her. This place actually changed my mom’s personality, for the worse. She is very sick since I’m 10 years old, I’m now 55. Too much to even write on here. I thought I finally found her a place to live in peace and be safe and happy. This unfortunately will be her last place because she has Medicaid and there aren’t any other places that are nice either. I thought this was the one. Don’t be fooled by the appearance when you pull up and go inside like I was. The mattress they gave them is as hard as a rock. I’m at my Witt’s End. I don’t know what else to do to advocate for my Mom and her Fiance. Can Anyone Of Authority PLEASE HELP me and my Family? I’m sick myself and I’m Totally Lost, Very Mad and Very Frustrated. DONT GO to this Facility 😢😡

Jean Macedonio, Admissions Coordinator at Braemar at Medford was incredibly helpful, kind, and knowledgeable throughout the process of moving my mother into assisted living. We really appreciate her support and guidance.

I live out of state and rely on one of my sister’s to interface with Braemar week to week in the care of our mother. I come several times a year and am always grateful that we found Braemar. She had been at two other facilities previously and the care wasn’t as personal. It makes Braemar such a gift. They have made accommodations for her that suit her needs. They are patient and kind with her dementia. My several times a year visits are a blessing. Though, I am not known as well as my sister is, I am greeted cordially and have even developed over the past few years a relationship with one of her aides. There is genuine care and love for my mother. When I walk with my mother down the hall, staff and residents, greet her by name. Often, they remark on her kindness or niceness. It is so hard to leave a parent in a facility, especially a parent who made her family’s life a dream with her thoughtfulness. I am so very grateful for the ways Braemar cares for my mother. It has given me such peace of mind. Thank you, Braemar, for the almost six years of care you have given my mother! Our family is very grateful!

What a GOD SEND the Braemar Hamlet at Medford was for my Aunt Agnes - a resident for 9 years. As a frequent visitor; I met all the workers from Tracey (Admin); Winnie (Wellness); Heidi (Banking and Recreation); Lisa & Jean, Tammy (Recreation); Nurses (from Cindy on down); Aids; PT, cafeteria workers; (more than I can name), etc. For nine years the staff included me in all updates on my Aunt (health, activities, her solo singing in the chorus, when she lost her eyeglasses, hospitalizations (my Aunt has tremendous anxiety) etc.) When my Aunt first entered the Braemar Hamlet she was very cognizent of her surroundings and able to take care of her personal needs (eatting and washing). As her memory faded; and, as she declined in health - the Hamlet toileted her every 2 hours; ensured she was clean and presentable; engaged her in activities and continued to keep me informed. I phoned the Hamlet many times....and, someone always answered and they always knew where my Aunt was in the facility. Over time, my Aunt's needs exceeded assisted living (she was dehydrated, had severe memory loss and no longer able to remember to brush her teeth). The Braemar Hamlet staff helped me make the decision to move her to a full nursing home. This was the hardest decision of my life - which the Braemar Hamlet staff helped guide me and made this transition easier for both my Aunt and me. I wish I didn't have to move her. The Braemar Hamlet is clean, caring, pays attention to dietary needs (my Aunt got her ice cream every day); has a great Wellness staff and many recreational activities. I give this facility a 5 Star....with its caring attitude and professionalism. (BTW - I visited 19 assisted living facilities - and, for my Aunt - this was the best on Long Island.) If I needed an assisted living for another family member or myself - this is the environment I would want to be in. Thank You Everyone at the Braemar Hamlet, especially Tracy Moodie. You manage the staff exceptionally. Your compassion is evident with all the residents.