Belmont Village Senior Living Encino

Belmont Village Encino is amazing. I could write a two page review on this Senior Living home and the terrific staff that works there. It's been almost 7-months since we moved my mom into Belmont and she's finally adjusting thanks to the team. My mom has dementia and it has been such an emotional rollercoaster finding the right place for her. The team at Belmont (Kate, one of the directors), the pals, Lynnell, Linda, Lydia, Jeffrey, Olga have helped my mom adjust and also rode the emotional waves I have gone thru putting my mom in SL. My mom and I are best friends, so I was so scared to place her somewhere, these guys couldn't be better. We go all hours day and night to visit. We eat dinner regularly at Josephine's Kitchen (the dining room), shout out to Barbara who is one of the servers we love. In addition, the activities they offer keep my mom busy and happy. It took her awhile to make friends but now that she has she looks forward to the daily events and weekly trips. Honestly, I love the residents as much as the staff and I'm ready to move in myself, lol. We know everyone on a first name basis. Team members like Joyce and Sophie help my mom get dressed and take her to the bathroom when she needs it. Like I said, I could go on. What you get for the price is exceptional, IMO. It's such a hard transition seeing your parent with dementia move into assisted living but if you need a place, this spot is home. Sarah *** I wanted to address a couple of things I've seen in the reviews in case you're considering moving your loved one to Belmont. First, is Belmont clean? YES, Belmont is very clean. I think Carmen (one of the cleaning staff) does a terrific job. As far as my mom's room being clean it's really hard to keep up with her. With her dementia there is often clothes all over the place and food on the floor. It's impossible to keep up with her. Belmont is great at trying, and the residents are all very clean. Second thing, is there enough staffing? Yes, in the 8 months my mom has been a resident of Belmont I've seen a huge improvement. They have added a lot of staff. Lance the director has made a big push to hire new people and it's made a big difference. I do think this was one area Belmont needed to improve on and they have. Lastly, wanted to shoutout more amazing Belmont employees. When you move your parents in be sure to get to know this great team - they will take good care of your loved ones: Carmen (nursing), John, Krista, Diamond, Jessica, Jelena, Roxanna, Rahim (nurse), Fernando and Mario (they are the terrific drivers), Yadera, Beatrice, Marnello, Rosario (she's worked there over 20yrs), Lauralynn, Perla, Sara, and Gabriela.

I’m writing a review, for Belmont Senior Living Encino. I want to address the Wellness department here the morning shift specifically Geanna. G, John N. And Yadira C. Their professionalism, quality of care while attending to the residence here with compassion and kindness and concern for their well-being. Is outstanding, If you are considering living here, know that you Or your loved ones will be in good hands.

Carolina Munguia no Catalina is one of the best servers in the Belmont assistant assistant living. She’s prompt and ready it makes you very very happy because there are nothing she doesn’t do that. Makes you happy. She’s a good server and I would like to see her leave a goal OK Barbara Graziano Barbara is the best server I ever had in my lifetime. She is honor she always remembers. She always make sure I’m comfortable. She always make sure I got what I want and I’m happy with what I got. She takes the time and patience that she needs for me. Krista Nave I don’t know what I would do without her! She always helps me with my computer. Jeffrey Moreno He is one of the best features here! He is always available to help those and makes time for everyone! I always love seeing him because he brightens up my day! Kathya Sandoval She always has a smile on her face and she always is ready to take my order and puts a smile on my face! Julie Crisol , been a good server with an experience I always know when I see one, she always has a smile always pleasant when I see her. It’s hard been a pleasant at this kind of job. mario guerrero= always willing to help, and will help solve problems for me.

Our mother stayed for 6 weeks in Belmont's memory care. She had been in another care center in another city for 10 years where her experience was outstanding. Belmont in Encino was a sharp contrast. At Belmont the caregivers, who were hands on, were caring and gentle. However, the administrative staff was unresponsive and time after time did not follow through with their promises. Unlike at our mother's previous facility, we could not directly phone a caregiver for current information. An administrative person on a different floor would give us information based on what was in our Mother's chart, which was not necessarily current or didn't address our questions. All the way to the highest administrator, there was often no follow through on what they said they would do. To add insult to injury, despite numerous calls and promises, it took at least 3 months for the thousands of dollars our mother had overpaid to be refunded. In general, promises were made, and there was very little follow through. We therefore cannot recommend Belmont in Encino.