Avamere Crestview of Portland

My family member was here for 4 months and very few of the staff would support what he needed. He would cry out in pain and call for help for an hour or more at night and no one would come in to help him they just told him to be quiet. His call light would be on for a long time and no one answered it. I didn't believe him when he told me this but after a few weeks other patients would come to me and tell me he kept them awake at night crying out. He had to be fed by someone and there were so many times they would Bring the food and leave for more Than an hour and then come back and give him cold food. They were always in a hurry to finish because they were to busy. I get they have other patients but he lost 35 pounds there because of the lack of nutrition. The PT told him after 6 times they couldn't help him so they stopped. They could Have moved his legs and arms and stretch him a little. ( it was against legal issues for them to stop.) They didn't change him always in a respectful amount of time. He had 6 sponge baths in 4 months. They are required to give 2-3 per week. He was a risk for falling and they never had a sign on his door risk for falling even though I asked. He fell out of bed and they pulled him up by his arm and broke it . They are supposed to Pull them up from under the arms. To be honest he was sick and if they pulled him Up from under his arms They could have dislocated his shoulder so I wanted to give them a little grace. I ended up going there 2 times a day for the 4 months 3 Hours each time to make sure he got his meds and food and diapers changed when needed. I wouldn't send anyone to this place.

About 2 years ago I was here the daytime nurses very compassionate n caring they took care of me and overall did an excellent job .

Trying to find skilled nursing for yourself or loved one is a very difficult thing to do. I was very hesitant to send my mother somewhere but after a fractured hip and surgery, I felt I was not immediately able to care for her at home. I was told Avamere is a decent facility which I why I agreed to send her there. Well in less than 5 days she had fallen again and broke her wrist in two places. The nursing team said repeatedly that she had full range of motion and they had evaluated her and that she was fine. I am an RN too, it was very clear that she did not have full range of motion and very apparent that something was likely broken (swollen and bruised). I had to push them to get further evaluation with an X-ray which happened two days after the fall. There were no fall precautions placed on my mother even though she was in there for a fall that resulted in a hip fracture with advanced dementia. Anyone who read her chart once would clearly understand she was a fall risk. Everyone acted very nonchalant about the fact that she fell and broke her wrist. They also acted as if they had no clue she was at risk for this. Truly despicable. I’m not even sure anyone really offered an apology. This place is the tired cliche of places that take people, charge so much money, and even provide basic safety. You hope that at minimum your loved one is safe - never mind actually receiving the services that they say they will like PT/OT, etc. I would never send my parent back here nor ever recommend anyone send someone they love here either, especially if that person is vulnerable and cannot advocate for themselves. All of this happened despite my visiting every day for hours and understanding the horror show that is the elder care system.

The care here is amazing! I was admitted to Avamere Crestview for about two weeks. The entire time I was cared for by a team of amazingly caring and compassionate nurses, CNAs and Med Aids. Their physical therapy team was amazing in helping me get to a level of physical health to go home safely, and made sure I was set up for home healthcare to continue my progress when I left. The administrative staff were very kind and helpful in navigating my first stay in a skilled nursing facility. They made sure I felt comfortable and that my family did as well. They also made sure I understood their processes during my stay and made sure I had a good understanding of their discharge process for going home. It is very clear that every staff member cares about the work they do, are diligent about ensuring that their patients have all they need, and make sure their patients are as comfortable as possible. They take the time to get to know their patients and build the trust and confidence needed to provide a healing environment. Like many skilled nursing facilities, there is a staffing shortage, but it's clear that when choosing staff, management chooses well. From the cleaning staff, care team members, and administrators, everyone is there to help in any way they can, and as quickly as they could. When waits were a little long for my call light staff were apologetic and did there best to address all my needs as fast as possible. The building is a bit outdated, but while I was there maintenance stopped by more than once to see if there was anything they needed to address. The rooms are well maintained and kept to a higher level of cleanliness than I experienced at the hospital. If you or a family member is sent here, you can rest assured they will be cared for and treated well. The only critique I have would be the food. While the menu would sound good, execution of the dishes were not the best. Breakfast was the best meal of the day when it came to hot meals. Most days I had my husband get me lunch and dinner from restaurants nearby, or had family cook and bring me a meal. The a la carte sandwich options were good and were a good alternative to the cooked meals as well. The nutrition staff did do a survey with me before I left and I was honest about my experience. They were receptive to my responses and I feel they genuinely wanted to improve the quality of food at the facility.