Atria Park of San Mateo

I recently moved my dad into the memory care unit at Harbor at Hillsdale Senior Living, and I couldn’t be more pleased with the experience. From the moment he arrived, the staff attended to his every need and went out of their way to make him feel at home. They treated him with kindness, compassion, and genuine care, which gave me tremendous peace of mind. Visiting was always a joy because I felt just as welcome as he did. The community is exceptionally well run, clean, and organized, with a warm, inviting atmosphere. There are plenty of activities to keep residents engaged and happy, and the entire team is consistently friendly and attentive. Harbor at Hillsdale has exceeded my expectations in every way. I highly recommend this community to anyone seeking a safe, caring, and vibrant environment for their loved one.

We moved our mother into Atria in July of 2022, with the expectation that the care and services outlined in the contract would be provided. My mother had daily visitors, and on some days, two separate visits. Within days, it became clear that the facility was not meeting the care and services outlined in the contract. We had two subsequent meetings with management and staff, hoping to see improvement, but we did not. The final straw was a Covid-19 outbreak in the community, during which they misrepresented the number of residents affected and claimed they had followed protocol. We realized we were dealing with a significant breach of trust, and we immediately removed our mother from the community and filed a formal complaint, which was substantiated by DHS. What made this even more devastating was the emotional toll it took on our entire family. Here, we had to remove our mother after a little over 30 days; we had to scramble to find a new placement (adult care home) on short notice, all the while worrying about her well-being. No family should ever have to go through something like that; we relied on what management shared with us (and the contract). What is a family to do when a corporation is deceitful and provides misinformation and disinformation? Our intution was right about this place, less than a month later two residents died due to an accident poisening.

My mom, who will be 100 this year, has been so happy at Atria. She’s been there over 6 months and from day 1 has been treated with nothing but kindness and care by the entire staff. She enjoys the many activities they offer and is very comfortable in her studio accommodations. The families are welcome to visit anytime and join in on meals and activities if they want. I can bring my dog to visit anytime. My mom loves that. If you or a loved one are in need of assisted living, Atria San Mateo is an excellent choice.

I was a resident at Atria Park of San Mateo for six months and was very pleased with my experience at this assisted living facility while recovering from surgery and regaining physical mobility. The staff is warm, caring, and highly competent. The residents are warm and welcoming and enjoy life and the amenities here. I made many friends at Atria. My living quarters were comfortable, clean, and modern, with nice furnishings. The building and grounds are attractive and well-maintained. Atria Park enjoys an excellent location on the peninsula close to shops and services, as well as the 101 and 92 freeways, yet peaceful. I never lacked for activities to keep me engaged thanks to the many offered - bingo, movies, games, arts and crafts, stimulating outings, a weekly happy hour, and more. The shuttle bus provides convenient transportation for medical appointments and shopping trips. Around-the-clock nurse availability gave me assurance that my health needs could be promptly addressed. The management team is clearly supportive of staff and residents. Nutritious and tasty meals are served three times daily in the dining room. I always felt at home at Atria Park and that staff genuinely cared about my well-being. I would highly recommend this assisted living community to others seeking supportive senior living with compassionate care in a beautiful setting.