Atria Bay Spring Village

I highly recommend Atria. They have been an absolute blessing, and I would trust them to care for me someday. My aunt has lived in Memory Care at Atria for the past three years. Within just a few months of moving in, she no longer needed her walker and her head drop syndrome was completely eliminated, which greatly enhanced her quality of life. The Activities Director is truly a beautiful soul who keeps the residents engaged, active, and smiling. Watching the residents enjoy activities like bingo has brought me to tears laughing. Holidays have special events, there is always something going on at Atria! The atmosphere is filled with joy, patience, good humor, and great memories. The staff are consistently attentive, compassionate, and remarkably patient. Even after answering the same question multiple times, they remain calm, kind, and reassuring. They do an incredible job of keeping residents comfortable, happy, and respected. My aunt's room is always clean, and the residents are consistently well-groomed and appropriately dressed. Laundry is handled individually rather than mixed together, and although clothing is not always labeled, her belongings reliably find their way back to her room. The dining experience deserves special recognition as well. The cook does a fantastic job, and the daily menu choices honestly make me jealous! Every meal looks delicious, and family members are welcome to join their loved ones for meals, which makes visits even more enjoyable. Most importantly, Atria provides a safe and caring environment where loved ones receive the support they need. Medications are managed properly, personal care needs are addressed, and families can focus on spending meaningful time with their loved ones rather than carrying the full burden of caregiving. It allows you to return to being a daughter, niece, spouse, or friend—and simply enjoy your relationship with the person you love. I am incredibly grateful for the care, compassion, and dignity Atria provides every day.

My mother has been at this Atria facility for two years. She started in the assisted living section, but recently moved to the memory care unit. The facility is beautiful, with lovely decor, several attractive community lounge rooms, and beautiful outdoor spaces. It is also very well maintained, and the food is good! The front desk staff -- Janice, Deborah and Susan -- are the most friendly and caring individuals ever and really set the tone for the whole establishment. The nursing staff in the memory care units are also particularly caring and attentive to my mother.

Our Mother has been a resident of Atria Bay Spring Village for almost 2 years. Mom is thriving at Atria and my brothers and I are grateful for the peace of mind that knowing Mom is safe and taken care of by a group of incredible people who genuinely care about Mom and all the residents. We wish to laud Susan the Director and Sharon for leading a team that spans the awesome front desk people to the dining room team that never fails to accommodate (rather deliciously I might add) to the housekeeping staff and so on. Of particular note is the breadth and quality of the activities! Mom is always off to an exercise class, or an arts and crafts session, or a live concert to name a few! In sum, because Mom is so happy, comfortable and inspired by the community at Atria Bay Spring Village we are proud to recommend this facility and encourage you to meet Susan and Sharon for a tour! Cheers and continued excellence, Joe Simone

This facility is HORRIBLE. We chose this facility because of how great the director made them seem. The reality set in after 2 months when my grandfather was not being cared for the way they said they would. He was put in the memory care unit as he has dementia. He was never helped or reminded to shower, brush his teeth, his hygiene slowly went down hill until it got bad and when picked up to go out he literally smelt like pee and feces. The CNA in that department didn’t even clean herself never mind anyone’s relatives and never knew what was going on or where anyone was or her code to get in and out of unit. Fast forward his room smells horrible they say they clean and shampoo rugs everyday. Which is a LIE! We tell them we want to cancel lease as this is unacceptable living conditons. A week later my grandfather is sent to a hospital .. and now has been clean since. TODAY, which marks 2 weeks since he has been out of that room at Atria memory care rm.124. I went in to clean out his belongings. The door was locked when I arrived and a woman came over and asked if I was looking for Bud. Which she should clearly know he has not been there for 2 weeks. I went in to his room to find his bed covered in pee & FECES all on the ground, dripping down walls & pee in all draws. I went back out to hall and asked CNA to come in and smell and she said yes I smell it we clean & shampoo rugs everyday but it still smells.. I asked to to come look on other side of bed and explain why there was feces mashed into the rug as well as splattered on the wall as well as some HANGING behind his headboard ! and she had nothing to say. The manager Julia came in and we asked her to explain how this could happen another employee who couldn’t explain just kept saying “mhm”. I asked her if she would let her family live like this and she said no. BUT APPARENTLY ITS OK WHEN ITS NOT THEIR FAMILY.