Ashton Grove Senior Living

I visited my mother at this assisted living facility last weekend and was disappointed with the front desk experience. The staff member working the desk was frequently on her phone and didn’t seem very attentive to visitors coming in and out. When I interacted with her, she didn’t have a very friendly attitude and didn’t seem interested in being helpful.What was also concerning was overhearing her gossiping about other employees while sitting at the front desk when I was leaving. That kind of behavior feels very unprofessional, especially in a place where families expect a welcoming and respectful environment. Giving 2 stars because the care staff have been wonderful with my mother and making this transition easier for us.

Ashton Grove stands out with their well trained staff that understands the nuances of dementia/Alzheimer’s They are attentive and care deeply for my Mother. Their leadership is professional, responsive, and kind. I appreciate the overall positive vibe of this caring community.

Emily filed a trespass warrant against my father-in-law, and we were informed by police that it was due to “multiple calls.” When we followed up with the facility to understand the situation, management stated that his only actions were touring the property multiple times and leaving after discussing pricing. My father-in-law is currently seeking memory care and is experiencing cognitive challenges that affect his ability to remember prior visits. What appears to have been interpreted as “repeated visits” was, in reality, a direct result of his medical condition and his need for assistance. It is deeply concerning that an elderly individual seeking care was met with law enforcement involvement rather than compassion, understanding, or appropriate redirection. To escalate the situation to the point of a trespass—especially while he is hospitalized—is both alarming and disheartening. I strongly urge families to exercise caution when considering this facility, particularly if your loved one may visit independently. Situations involving vulnerable individuals should be handled with care, patience, and professionalism—not punitive measures.

I rarely leave reviews, but I feel compelled to share my experience with Ashton Grove Living. Unfortunately, my time here has been marked by consistent disappointments and unaddressed issues. To start, the leadership is severely lacking. The director is unprofessional, often dismissive of residents’ concerns, and appears more focused on maintaining appearances than actually improving the quality of life for those who live and work here. Communication is poor, and follow-through is almost nonexistent. There are serious problems within the community that have gone unresolved for far too long. A mice infestation has been a persistent issue, creating a major health and cleanliness concern. To make matters worse, mold is growing in several areas, posing significant health risks — especially to the more vulnerable residents. Despite multiple reports to maintenance, very little action has been taken, and the problems continue to worsen. It’s also clear that the community does not value its residents or staff. Morale is low, and the environment feels more like a business operation than a place where people should feel safe and cared for. The lack of respect and basic accountability is deeply disappointing. I hope this review serves as a wake-up call for management to start taking responsibility and making meaningful changes — for the well-being of both the residents and the hardworking staff who deserve better.