Arbor Village at Hillcrest

We started touring places for my grandmother several months before placing her. The first place we toured was Arbor. From the time we walked in it felt like a resort. Looking around the staff and the residents were happy, smiling and it smelled so good. Walking in we figured there was no way to afford a "resort". We met with Traci, who gave us a tour, and explained everything so well. What we learned throughout the process is that the price for Arbor was actually comparable or in some cases, more affordable than self pay than most of the other facilities that were cold, desolate, and looked and felt like a hospital. After this tour we continued to just pop in and visit. The staff always verified who we were making sure residents safety was top priority. Throughout these random visits we saw a pattern. Staff, from the janitors to the medical director were always kind, helpful and compassionate. Residents were always smiling, being spoken to with dignity and respect, and active. Before we even moved my grandma in, she was known enough from our drop by visits that she had already begun to be treated as family. We moved my grandma in a couple of months ago and she has thrived, been accepted as a part of the family, as have we. We can't even name all the amazing staff but to name a few we are forever grateful for Ty, Christina, Taber, Jill, Traci, Carson, Frankie, Melissa, Raven, andJoshua. You have all gone above and beyond to give my grandma the best of the years she has left!

We have had a wonderful experience here!!! My husband's grandpa, Jerry Peterson, just passed away today. Everyone has been wonderful from the day he moved in up until today!!! Tracy, the director, has been so compassionate and kind and we love Pat!!! She's also a die hard Raider's fan like us as we just found out and like her even more now! She is such a delight every time we come in and believe me, we have been here A LOT! We have enjoyed the meals and the chef salad is amazing! We are treated to the coffee and juice machine whenever. Me and my son loved to take a break and go play pool! My favorite nurse is Jill but everyone else is also so great. Thank you Arbor Village! 🩷

My mom's experience at Arbor Village has been top notch! Mom has lived at other independent living places in town and Arbor Village is on par or above the industry standard in many ways in this price range. Mary and Jason have been very easy to communicate with and have explained the services offered. It is not a memory care place or for someone who needs high level hospital care. Mom is thriving in the active and beautiful community that Arbor Village provides. It has recently been remodeled in the latest decor and colors. Every room has a patio or deck and most look out to private open areas with mature trees or shrubbery. Mom loves the kitchenette that has a pony wall to separate it from the living space and HUGE walk in pantry/storage space. The handy man on the staff was quick to help mom make her room a home. When mom was having trouble adjusting on her first day, a friendly staff member introduced her to a group of ladies. To my surprise, mom has already found a good friend and has settled in nicely thanks to the attentive staff. The activity directors are helpful and happy people who have created a fun environment for clients to meet others and join in on daily activities. Monthly calendars and daily activities are posted and given to residents in newsletters. Mom appreciates intercom announcements so that she doesn't miss anything and stays informed of the events. They even have events on the weekends and not every facility does that. Mom is an active senior and loves to join in on games, parties, musical presentations, competitions, movies and happy hour. They are constantly adding new things to accommodate each residents feedback. Residents can earn Arbor Bucks and this encourages participation. Then Arbor Bucks can be exchanged for prizes. Mom loves to go on the bus to go shopping or on an adventure every week. I appreciate that they will take her to appointments if I'm not available. Mom reports that the bus driver is extremely kind and gives compassionate and joyful attention to everyone. Resident services have been excellent. My mom does not need assistance at this time, but we know that service is available when the time comes. She does get in house physical therapy to help with core strength to improve her mobility. Mom looks forward to these sessions and she refers to her PT as her personal trainer. They plan on walking to the nearby grocery store together. Arbor Village washes each resident's clothes separately and returns them neatly folded. They have a weekly room cleaning service. The chef and kitchen staff are friendly and attentive. The lunch in the private dining room that my mom and I enjoyed when we toured was excellent. Every employee at Arbor Village works hard to improve the quality of life of their residents. Recently I hosted a 90th birthday party for mom with the 5 star help of Arbor Village's culinary director and chef Ariel. We gathered on the sunny patio and each guest was given a menu with colored pictures to choose from. Considering the ages of the guests that were very young to " young at heart", we appreciated the colored pictures to choose our menu items. They even have a salad bar available which is not always offered at other places. Ariel stayed ready to help with everything that we needed for the duration of our 3 hour party. Drinks, cups, plates, second servings were offered and delivered promptly and cheerfully. She even helped a guest with programing her phone! I call this a five star experience from top to bottom and mom has memories to last a life time. My mother and I have received exemplary care and communication from the top management and all the staff members at Arbor Village at Hillcrest Senior Living. My mom says that she thinks that people who work at Arbor Village like their jobs because they are happy and collaborate together to make Arbor Village a good experience for all that live there. We are so glad that we found this gem right here in Boise, Idaho.

The staff have been so kind and helpful during our mother’s transition into a care facility. The residents are friendly and have welcomed our mom with open arms.