Addington Place of Shoal Creek

My aunt was moved in and due to the neglect of the staff and the wanderings of the patients who were not managed or supervised in the Memory care wing, she fell after less than 2 weeks. She was trying to get someone out of her room who had been coming in and peeing and pooping on her belongings. She broke her leg due to this situation. They also took 2 months rent out of her bank account. They still have not credited it back. So for 13 days of stay she has paid them 23,000. They don't respond to calls or emails and never appoligied for the situation. They offered to credit her for the time she wasn't there but still stole the money out of her account not only for the month she wasn't there but also for the month we had prepaid for before she moved in. They also take a 2500 fee that is non refundable even if they are at extreme fault.

We chose addington Place of Shoal Creek for our dad and we were very pleased with the care they gave him. My dad ,90, with dementia was cared for with respect and dignity by the team. Thank u especially to Jo who made sure every day my dad had a good day with her. Thank u again.

** Edited to update- Unfortunately a new management firm was hired to oversee the care at Addington place. The final year of my mother’s life there was not satisfactory at all. There was one staff member to take care of 12 patients in the memory care unit, the highest care unit they had. (And much more expensive, I might add) Oftentimes that staff member was brand new. They were so short of staff that often if I was there at mealtimes, I had to help the overworked staff member get their meals to them so they wouldn’t be eating totally cold food. I’ve seen the residents sit at the table for nearly an hour waiting for their meals to be served and by the time they were, they were stone cold. We paid a premium to Addington Place to keep mom furnished with disposable briefs, but they neglected to do that. (One time they had left baby pull up pants in her room that didn’t come near to fitting her!) And there were almost never briefs available in her room even though we paid for them to be. (Yes, we complained, but it never changed) Their fire exits in the back of the building were almost always blocked with heavy kitchen equipment to where you couldn’t get a wheelchair out the door if there were a fire or other emergency. After several times of visiting only to find my mom filthy, her face and hands and wheelchair covered in feces, with dried feces under her fingernails, even after showers, not to mention the dirty living conditions, I moved her to a different (and much better) facility where she lived the last several months until she passed. Our billings from Addington place were never on time and generally either submitted incorrectly, incompletely, or not at all, to our insurance company. We would ask them repeatedly to submit the billings correctly but it often didn’t happen for months on end. We would have to threaten nonpayment to get them to do their billing. The staff turnover rate was very high and the “good ones” didn’t stick around long. My mom lived there a total of 12 years and the first 10 were great, the next two went steadily and quickly downhill. I sure hated to see how far down the quality of care had fallen. I would NEVER recommend them again. I would beware of any place managed by Jaybird management. Do your due diligence and beware! My mom has lived at Addington Place for over eight years, and has been content and happy there. I feel secure knowing that she is in friendly, caring hands. The Addington Place team help us to feel safe and comfortable, communicating concerns, especially during this pandemic. (Special shout-outs to Tanya, our angel of mercy on the medical team who has worked tirelessly to help us keep mom healthy and happy, and Rose, their wonderful and caring activities director who takes a personal interest in the residents and works hard to keep everyone included, stimulated, and involved. Thank you all so much for everything you do to help both mom and us!)

My mom has been a resident at Addington Place for two years. The building is clean and well-maintained, and we like that it is smaller and more intimate than other local facilities. The staff is caring and attentive. Two aides, Paula and Carol, are especially kind and patient. They have a special camaraderie with Mom, and love on her like she was their own mother. Paula and Carol have become like family, and have made a special effort to stay in regular contact with me during the pandemic when quarantining prevented me from visiting Mom. The nurse Tonya is also attentive to Mom's needs, and is always available to answer my questions and concerns. I appreciate all of the staff at Addington Place.