The Preserve at Woodland Hills Assisted Living & Memory Care

I can’t say enough wonderful things about this facility! From the moment you walk in, you’re greeted by a clean, welcoming, and beautifully maintained environment that truly feels like a second home. The amenities are top-notch, with everything you could possibly need to support your fitness and wellness goals. Whether it’s the state-of-the-art equipment, the variety of classes offered, or the friendly atmosphere, this place has it all. A huge shoutout to Frances, the Membership Director, who makes the experience even more exceptional. Frances is incredibly professional, approachable, and genuinely cares about every member’s journey. She goes above and beyond to ensure that each person feels valued and supported. Her attention to detail and personalized service make joining and being part of the facility seamless and enjoyable. If you’re looking for a place that combines outstanding facilities with warm, personalized service, this is it — and Frances is the heart of it all!

My mother has been a resident there since July 2023. We chose The Preserve because of the size and the layout. Instead of being locked up on some floor for dementia and Alzheimer’s, everyone is free to move about the one story building and sit in the lovely garden outside. Although the last year has been bumpy with all the staff changes, the current management is excellent. It’s wonderful to go on Facebook and see a picture of mom enjoying one of the many activities they provide. With all the different nationalities and religions they try to celebrate all holidays. Prior to moving into The Preserve, we had live in help and mom wouldn’t leave her bed. When we go to visit now, we have to track her down find her lol. She gets up every day, she dresses and she eats with everyone in the dining room. She’s doing really well. The new chef provides a variety of many wonderful meals. Since mom doesn’t go out much, we have celebrated family birthdays with up to 15 people in the activity room. I would highly recommend The Preserve to anyone!

The Preserve was my last stop on a long day of touring facilities in extreme valley heat. I was looking for a place for my father who is on the younger side of dementia's unfortunate victims. He needed to move within a week and was fairly active. Happiness of Residents: When I first toured The Preserve the thing that stood out to me most was the happiness of the residents. When I walked into The Preserve the residents were all out of their rooms and actively involved in activities or conversations in the common areas. The Preserve credits their Montessori based method for this. I think their methods are amazing and super helpful, but I think there are other factors too, which I will explain below. Nicest staff, great care and fantastic food: My dad tells me daily that everyone there, staff and residents alike, is super nice. This is after five years of him living in my home telling me how he hated everyone (in our home, at the store, everywhere). This tells me two things (1) they are super nice, and (2) they know how to handle and treat memory care residents. The staff is very on top of the care of the residents. They help my dad logon to video appointments, make sure he has what he needs and help him keep his room clean and himself groomed. Their chef has an occult following. I am told that he is the greatest cook ever and every person you talk to on staff or residents will tell you his food is awesome. Seriously. Where have you seen this in assisted living before? Bedrooms not Apartments: I believe that their bedroom (not apartments) setup helps lure residents out to mingle with others. Residents socialize in the common areas, use the courtyard, and participate in activities. The rooms feel like home bedrooms and have space for a nice armchair or couch, but prevent people from just closing themselves off as often. A different kind of "Locked Down" Facility: While The Preserve has both assisted living and memory care, the memory care residents are not locked down separately. Instead, the entire facility is locked down and those who can come and go are granted exit with a knock or by staff. This type of lock down is far more comfortable (IMO), and builds a larger sense of community. This was a huge selling point for me as my dad wants to be out talking to people and can have conversations where you have no idea he has dementia. Receptive to Feedback: Susan is an amazing ED, Tony is a spectacular nurse (yes, a male nurse is a HUGE selling point), and everyone I have ever talked to has been receptive to feedback. I can't say enough wonderful things about The Preserve. They are wonderful, have been great to work with and have been so flexible and accommodating.

Great location, caring staff and wonderful facilities. The director Susan runs a tight ship while she gets in the trenches with her staff, applying special touches, like making Arabic coffee for my mother who is a resident at The Preserve. It is clear that Susan, Tony, Med Techs and caregivers all love what they do. Grateful to all of them for the peace of mind they give us taking care of our mom.