The Bellingham at Orchard A Memory Care Residence

My dad spent the last year of his life at the Bellingham at Orchard and I could not be more grateful to the staff and team. He arrived there after a very complicated cross-country move from one memory care facility to the Bellingham at Orchard to be closer to family. It was not an easy task for him to move and the staff was beyond accommodating to get all of the pieces in place. Once living there, my dad was comfortable. The staff is kind. I did not observe them to be annoyed by my dad’s many requests, repeated concerns and so on, but clearly trained and understanding that his behaviour was part of Alzheimer’s disease. I felt they treated him with respect. He often wanted a snack and there were no set rules and times for food as at other facilities, but decent snacks and sandwiches available any time of day and he did not have to ask over and over. The facility is consistently clean. The gardens/grounds are lovely. For me, it was easy to communicate with the Office, Nurse Manager or director Adam with questions or concerns. I would highly recommend trusting the Bellingham at Orchard to provide memory care for your loved one.

I was warmly welcomed by this team. I had a great tour with Ben who does a really great job learning about the needs of families. He does an excellent job making sure families feel supported and well educated about their decisions. The caregivers and other staff were really friendly on my visit too. Smiles make a difference! Residents were enjoying a great activity at the time. I heard a lot of laughter and the care staff were very engaging with them as well. Big plus! I LOVE their sensory corners in the hallway. The "She Shed," and "Man Cave," are such a fun addition that brings joy and color when you walk through them. What a great place for seniors to enjoy. Love The Bellingham at Orchard!

CNA’s excellent, head staff horrible. Manager was rude, unwelcoming, and inconsiderate. I work for an agency and picked up a shift at this facility to help with their short staff. Residents were sweet. I had a woman in leadership tell me that I was unprofessional for wearing a jacket on the floor while attending to the residence. This woman continue to address me in front of my peers and the facilities employees, which was unprofessional. I have been a CNA for a while, and I have never heard or was ever approached about me wearing a jacket while taking care of clients. I informed her that I was not from this area and that I was cold. She gave me a nasty look and proceeded to tell me again that I was unprofessional, I will never go back to this facility to work again. She embarrassed me so bad and made me feel uncomfortable that I left the facility. I have never had anyone talk to me like this in this profession. The manager on the floor was so unwelcoming that I could not or I did not feel like I could approach her about the situation. The manager on the floor, not once asked me how my shift was going or if there was anything that she could help me with. They were not doing me a favor. I was doing them a favor.

I lead two memory choirs at The Bellingham at Orchard. It is an incredibly enriching experience for all of us involved. The caregivers are great there! Heather does an amazing job as Activity Director.